Terms

TERMS AND CONDITIONS OF TRADE

GENERAL
These terms and conditions apply to the sale of goods by Freeview Sales Ltd (“Vendor”) and all offers made by the Vendor in relation to the Vendor’s goods unless varied, amended or canceled by an officer or duly authorised representative of the Vendor. Where goods vary, the Vendor will at all times ensure any replacement offered is of equal or greater value. The customer is deemed to have accepted the terms and conditions herein by placing an order with the Vendor. The Vendor agrees to be bound solely by the terms and conditions herein, and further agrees that any Terms and Conditions of purchase that may be incorporated in any order, acceptance of quotation or any other document delivered by the customer, shall, unless those Terms and Conditions are agreed to in writing by the Vendors authorised representative, have no legal effect. Unless otherwise specified, terms of trade are ex-warehouse.

TERMS
The customer must make payment in full before any goods are dispatched. Payment options are available on our checkout page.

PRICES
All prices quoted verbally or written are inclusive of Good and Sales Tax and are freighted at prices shown on website or sales document, for any location in
New Zealand, unless otherwise stated. "In New Zealand" means either the North Island or the South Island. Other islands in the New Zealand area may be subject to extra freight charges. Prices may be subject to change without written confirmation. Any errors on the invoice or in delivery must be notified to the Vendor within 7 Days of invoice.

RETURNED GOODS
All returned good must be accompanied by the sales receipt. No returns will be accepted without a proof of purchase.
Returned stock must be returned within 7 days of the Vendor being notified. Credits will only be issued on goods where the Vendor is notified within 7 days of purchase that the goods are faulty and those goods are returned in the original condition with the supplied packaging and accessories. Refunds shall be a credit into the bank account of the customer or sent via a cheque. All goods being returned to the Vendor are to be sent at the customers expense. Warranty goods shall be returned to the customer at the Vendor’s expense via the courier of the Vendor’s choice. Goods that are non-warranty or are found fault free will be returned to the customer at their expense and there will be a standard service fee. 

In the event that the Customer cancels any orders subsequent to dispatch by the Vendor to the Customer (regardless of whether or not said order has been delivered to the Customer), the Vendor will credit the Customer for the order value less the restocking fee on return in saleable condition of the items ordered provided such return is within 7 days of dispatch. Freight charges will not be credited.If the Vendor agrees to accept the goods for credit, the Vendor will credit the Customer the invoice value less the restocking fee, less freight charges, on return of the items in saleable condition. No goods will be accepted for credit more than 30 days from date of invoice. If the shrinkwrap or tamper seals are broken, the goods will not be accepted for credit. Freight charges will not be credited.Unless agreed in writing, no goods will be accepted for credit after dispatch.PRIVACY POLICY
We only collect personal information about you that is necessary to perform our services. If you do not provide this information, we may not be able to deal with you, or provide you with a product or service.
We may use personal information for several purposes

• to assist in providing information about a product or service;
• to consider your request for a product or service;
• to enable us to provide a product or service;
• to tell you about other products and services that may be of interest to you;


WARRANTY
All product is covered by warranty for 12 months - Decoders & PVR's 12 months from the date of purchase (effective 10th May 2011). A sales receipt must be shown to claim warranty. Please keep all receipts. If goods are under warranty, repair or replacement of the item shall be at the Vendor’s discretion. The Vendor will not cover under warranty any item that has been mishandled, returned inadequately packed and/or otherwise interfered with by unauthorised personnel. The removal of any serial numbers, factory seals and/or warranty stickers will void warranty. The Vendor will not repair under warranty damage caused by operation outside of designed working and storage environments, power surges, fluctuations and interferences, and other peripheral devices.

C-Tick
All of our receivers are C-Tick approved by the
New Zealand standards authority.

Restocking Fee:

All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restocking fee. This fee is $30 or 10% of the goods sale value, whichever is greater.

 

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